Frequently Asked Questions
Quick answers about condition grading, warranty, delivery and payment for Singapore buyers.
Are your laptops refurbished or used as-is?
All listed laptops are inspected and functionally tested. Cosmetic grade and battery health are disclosed on each product page.
Do prices include GST?
GST treatment is shown in Site Settings and applied consistently at checkout when payments are enabled.
Is warranty included?
Yes. Each product lists its warranty period. Default coverage details are also available in Site Settings.
Can I return a laptop if it is not suitable?
Return eligibility depends on the stated return period and condition of the unit. Contact us before sending anything back.
Do you deliver islandwide?
Yes. Delivery charges and free-delivery thresholds are configured in Site Settings and confirmed before payment.
Is self-collection available?
Self-collection is available at our stated address during operating hours. Instructions are published in Site Settings.
How do you grade cosmetic condition?
We use clear grades from near-new to heavier cosmetic wear. Functional issues, if any, are listed under known defects.
Can I request a specific RAM or SSD upgrade?
Upgrade availability depends on the model. Message us with the product SKU and preferred configuration.
What payment methods will be supported?
Secure online payment options are planned for a later phase. Contact us for current purchase arrangements.
Do chargers come included?
Most listings include a compatible charger. Check the accessories section on the product page to confirm.
How fresh is the battery health reading?
Battery health is recorded during testing before listing. Ask us if you need the latest reading for a specific unit.
Can companies issue a purchase order?
Business purchases can be arranged with invoice documentation. Email us your company details and required models.